SHIPPING DETAILS
The Desplans team is available to help you with your order. Contact us at contact@desplans.com.
DELIVERY TIME FRAMES
Desplans will prepare your order within 48 hours of receipt of your payment. The delivery date depends on the time frame for production and shipping. Works in stock will be shipped more quickly. Other works will be custom-made; delivery time may therefore be between 7 and 14 days.
When your order has been prepared, we will send you an email with a tracking number of your parcel.
SHIPPING WITHIN FRANCE
- Colissimo Suivi (except for framed works in A0 format).
Colissimo Suivi delivery is provided by La Poste within 9 working days of dispatch. If you are not at home when your package is delivered, La Poste will leave a delivery note so that you can collect it from the post office within 15 days. A tracking number is allocated to each order; this allows you to track your package on the Colissimo website (www.colissimo.fr). Your tracking number will be sent to you by email as soon as your order has been prepared and is ready to be shipped. You can also find it on your customer account page.
- Specialist carrier for framed works in A0 format
This shipping method is especially designed for large and very fragile items. The maximum time frame for this method of shipping is seven working days. Delivery is by appointment, arranged by the carrier company via SMS or over the phone. Delivery hours are Monday to Saturday (two-hour time slots outside of the Paris area, four-hour time slots within the Paris area). The carrier will come right to the door of your house if you request this service when you order. You can find out the status of your shipment on request by email.
Please contact us for more details on shipments to Sweden and the rest of the world.
SHIPPING COSTS
Desplans has set up shipping options that are adapted to all types of order.
Shipping costs depend on the number of works, their formats and frames/mounts, the country of delivery and the country from which the work is sent (France or Sweden).
They can include as well a packaging cost. Please see our schedule of shipping costs when you place your order. If your order involves more than one work:
- If all the works in your order are of the same type (all framed or all unframed, and all of the same format in terms of packaging), all the works in the order can be shipped at once. If one of the works in the order will be available later than the others and you do not wish to wait, we recommend that you place multiple orders.
- If the works in your order are of different types, Desplans will send multiple shipments with different shipping time frames and different tariffs for each one.
EXCHANGE AND RETURN
You have a period of 15 days from receipt of your order to inform us if you wish to return or exchange it.
Please contact us if you wish to return or exchange your order. Return shipping is at your own expense. Please ensure that the works are in perfect condition and in their original packaging. Please see our General terms and conditions for more details. As soon as we receive your return shipment, you can either:
• Choose a new work worth an equivalent amount;
• Request a full refund for your order;
• Opt for a Desplans voucher for an equivalent amount.